Bad all-round purchase experience

I recently purchased a Hisense fridge from Makro Ottery and the whole experience has been less than desirable, first purchase scratched, replacement unit delivered a week later after being instructed to not use the first unit (lost all the meat in my freezer as a result). Second unit has been so loud that I sleep with my bedroom door closed to drown out the sound!

I've been contacting the online department for a week now and finally reverted to Hisense as the unit is under warranty. The guy showed up today (great service on Hisense's part) only to inform me the compressor is faulty due to mishandling during delivery and needs to be swopped out .. how many units do we need to work through till I get one that works properly?!?