Bad after sales customer service

On 6 November 2018 we bought a refrigerator / freezer (KIC). Monday, 17 December 2018 when I went to the kitchen I saw the "I" is coming off which is not supposed to happen. I went to Makro on 17/12/2018 after calling call centre. Gentleman were very helpful but said it's not their problem although U bought it there he will refer to KIC. They called me back today (Makro) after I called call centre and said that KIC refuse to come and have a look unless I pay callout fee and that its out of guarantee and it never happened before. I am disappointed because I bought it at Makro and they are responsible. Did not even said that they will exchange it as I feel it is under their guarantee. You get 1 year guarantee when you buy electronics at Clicks and I have never had a problem with Clicks, excellent customer satisfaction, more than I can say for Makro and KIC. I will think twice before buying any electrical appliances at Makro or a KIC product. Very bad after sales customer service. Easy to shift the problem to someone else.