Bad after sale service from Makro.

I bought a dishwasher on Thursday 24th of November from Silver Lakes. Upon unpacking & connecting it on Friday 25th November I noticed that the top cover had a huge bulge / bubble near the front. I took photographs of it and went online to report the damage & arrange for a swop. After holding forever I opted to submit it via the Whatsapp service. In doing so I received a reference number and told I would be contacted within 24 hours.

On Monday morning while in a meeting I received a call from an unknown number which I didn't take. On Tuesday afternoon I called the 086*** number to follow-up on my query. I was informed that it was indeed Makro trying to get hold of me and that the responsible person will be informed to contact me again asap.

It's now Wednesday afternoon and no call what-so-ever from Makro. They can postpone all they want but eventually I'm just gonna hold them to the product warranty and their own extended warranty.

I think this is really pathetic from such a well-known national brand.