Bad after sale experience (Repairs) Makro Centurion

Your After sales is very poor and I doubt I will buy at Makro ever again and I wont even recommend any one to this store.

So I bought a laptop bag(kingstone Brand) there which has a lifetime guarantee and after just three months it had defect's so I booked it in and now I have been waiting for full 5 weeks and two days this guys don't send any feedback or updates.

when I go to the store the manager says I must wait for full 6 weeks just imagine I waited for 5 weeks and 2 days and I have not to received any updates.

what will make the difference for the remaining 4 days .

Centurion Makro don't know customer experience and I really regret buying there.

I want my Bag back.

this is for the second time this happens i also bought a hair cutting machine I waited for months with out any feedback nor updates when I go there they till me they still waiting for the supplier . mind due I did not buy my product from the supplier.

I think I hate Makro and they don't know any customer experience. they should have NPS survey and they will see how their repair center is so bad. if they cant implement it I can design it for them for free and do reports for them as well for free.

they should stop sending me sales products and focus on their service.