Bad after care service from Marko

WOW!!! What terrible service from Makro regarding an "Extended Warranty Policy" I have with them. Been trying for more than a week to get someone on the phone to come and attend to my washing machine. At last, hooray, I got through this morning but oh no, to an extremely rude woman. After I explained that I have an extended warranty and needs someone to come and look at my washing machine, the reply came "Do you have extended warranty" and when I said yes, another phone started ringing. Not even an explanation of where I was put through to. Another voicemail where I had to leave a message for this person to phone me back. Whoopee Doo...... will this eventually happen?