Bad

Good day,

I would like to formally report an issue regarding a delivery handled by DPD South Africa.

My parcel was scheduled to be delivered on 1 October 2026. According to the tracking information, the driver marked the parcel as delivered. However, I did not receive the parcel.

The driver has apparently indicated that he delivered the parcel to me, which is incorrect. I was at work at the time the delivery was supposedly made, and therefore could not have received the parcel. No one was at home to receive it on my behalf.

What is particularly concerning is that the driver did not contact me by phone to ask where the parcel could safely be left or to confirm whether anyone was available to receive it. I simply received a notification stating that the parcel had been delivered.

Since then, I have contacted DPD and Makro on multiple occasions in an attempt to locate my parcel. Unfortunately, I have been passed from one person to another without receiving a clear resolution. I was also told by a lady that she would call me back, but I have been waiting for assistance and have not received the promised call.

I find it extremely unfair that I, as the customer, have had to continuously follow up and make multiple calls to locate a parcel that DPD's own tracking system states was delivered.

I would like DPD South Africa to urgently investigate this matter and provide me with:

- Proof of delivery, including the exact location where the parcel was supposedly delivered. - The name/details of the person who allegedly received the parcel. - The driver's account of what happened. - Confirmation of where my parcel currently is. - A clear timeframe for when this matter will be resolved.

I would also like this complaint to be formally recorded, as marking a parcel as delivered when the intended recipient did not receive it is a serious concern.

I am simply asking for my parcel to be located and delivered to me, and I expect DPD South Africa to take responsibility for investigating what happened rather than continuing to send me from one department/person to another.

I look forward to receiving a proper response and resolution as soon as possible\.