Bad

The Samsung microwave I bought at Makro online stopped working and started showing an error message withing 3 months of my buying it. I called Makro and they gave me a ticket number for my query and promised to come and pick it up. Two weeks later, I still had not heard a word from them, so I called them, and they said somebody should have called me to discuss collecting it within 48 hours of logging my complaint - but this obviously did not happen. Somebody then called me later on in the day and said that they had given me the wrong information and that I was supposed to take the microwave to the store since it is a small appliance, but the call got cut off before he explained anything and he never called back. I called back on the same number to find out what I should do when taking it back and they claimed they never called me, I was called by the store, but the number I dialled back was for the national contact centre, they blatantly **** to me. The lady I spoke to insisted I should take it back to the store it came from but this came from Pietermatritzburg and I live in Centurion! She then said that issue should be handled by Edwina to whom the query was assigned, but I have not ever spoken to this Edwina, she has never called me or updated me on the status of my query. So here I am now, frustrated with a microwave that does not work. I have been given conflicting instructions - one to wait for pick up and one to take it to Pietermaritzburg which is 540km away. I am stuck with a none working microwave and noone at Makro wants to help!