Back and Forths and its Tiring!!!

I’m writing to express my concern and disappointment regarding the microwave I purchased from Makro in January 2025. Unfortunately, this is now the 3rd time it has stopped working , which has been both frustrating and an inconvenience.

On the 14/01/2025 we bought a Defy Grill Microwave from Makro Riversands. The microwave stopped working on the 17/03/2025. We then took it back to the store on the 18th of March where were advised that they will book it in for repairs.

On the 01/04/2025 we got communication that it was ready for collection which we fetched from the store. The Microwave was cling wrapped and When we got home, we found the glass plate and the turntable ring missing. I went back to the store at 18: 05 and they had to take them from another microwave to replace mine.

On the 08/10/2025O it stopped working again and I took back to the store which they booked it in. I logged a complaint to Defy on the 13th of October to express my disappointment but the only response I got was “ We do apologies on the inconvenience caused by the microwave. The microwave needs to be return to the store for inspection.“ Very insincere but hey. We then fetched it on the 22/10/2025 from the store with a skew door and alot of scratches. 25/10/2025 it stopped working again. My husband took it to the Defy Centre in Midrand as we were advised by the returns consultant at store today of which they tried to do a quick fix on it but that didn’t work.

I’m beginning to feel discouraged that the same issue keeps occurring. I kindly ask that this matter be reviewed thoroughly, as I believe there may be a recurring fault with the Microwave.

I would greatly appreciate your guidance on what can be done to resolve this issue once and for all because this is an inconvenience for my family and I.