Awfully Pathetic Service

Save yourself from the horrible Makro online experience. I placed an order online and the delivery was horrible to say the least. Firstly, for the 1 item the driver did not bother to call to make delivery arrangements, as if that wasn't bad enough, on the very same day while at work, I get a call from my complex security informing me that there are people at the gate to make a delivery. AGAIN, the 2nd driver who did not bother to call to make delivery arrangements. I spoke to the people over the phone and asked them to make the delivery the next day as I will be home. No communication or contact was made from them to confirm the next day's delivery. I called Makro online and asked that they ensure the delivery gets made the following day before 11AM as I have travel arrangements already in place and they informed me that my request has been communicated to their courier, MASSMART. 14 December morning I get a call from the delivery warehouse and get told that delivery will be made on the day before the requested time and that they couldn't deliver the on 13 December because they had a YEAR END PARTY!!! 11:00 no delivery arrives. 14:00 I call the delivery warehouse, the phone rang unanswered and got put on hold for over 5 minutes when I finally get through to someone to transfer my call to the relevant department. I called again and asked to speak the manager and I get told that the driver is delivering in Germiston then Joburg and then only come to Midrand after other customers deliveries have been made even though I requested that they deliver before 11:00. The manager had the audacity to ask me what I then expect her to do because she can't assist me much. You are truly lucky if you order from Makro and have the delivery go smoothly.