Awfully Pathetic Online Service. DON'T BUY ONLINE!!!

DO NOT ORDER ONLINE!! After a couple of failed deliveries and no assistance from the Makro customer care the whole of last week, and an email on Saturday which their agent Buhle T didn't not acknowledge or respond to, today i called them to get an update on the delivery since no communication has been received from them since Saturday the agant i got through to toldme that the delivery is scheduled for the tomorrow, 20 Dec while I requested AGAIN that it be done today, 19 December. The service agent then tells me it's probably scheduled for 20 December because the warehouse has a lot of deliveries to make. Why have online shopping services when you don't want to hire people and create capacity within the organisation to ensure deliveries are made timeously? I want my money back in my account tomorrow if I don't my items today. And I don't want to hear anything about the refund 14 days period because we both know you will fail to meet the 14 days deadline. Makro's online service is honestly pathetic!!