Awful service from Makro PE from Lulama

Item: Makro
Rating: 1
Author: Sipho F

I write this letter to inform Makro management of the unprofessional service I received from an employee name Lulama. I visited your store to enquire about a water purifier. I needed more information about the product but there was no one closeby. Except the isle opposite, there was 1 employee and you can see that she was frustrated about something. I approached her to enquire about the product, she turned only her head to look at me with a disgusted look on her as if she was not in the mood to assist me. Lulama continued to respond in a very demeaning and rude manner, I was eventually assisted by another employee.

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Replies (1)

Makro's replyOfficial

29 Apr 2021, 12:35

Good day Sipho,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply29 Apr 2021, 12:35

Official