Awful service

I placed an online order for a Stingray Solid Double electric underblanket and was supp**** with a single. I was told that their corrective action is not a replacement but a return. This means that I have to wait a maximum of 14 working days for a collection for this item to be credited. Then use my credit to place another order of the same thing with a fat chance of getting the right size. I'm told that the returns department has a backlog which is not a surprise - there is no accurate order fulfilment, which is why they are backlogged, and which is why clients like me have to wait it out in the middle of winter. Makro has a lot to learn from businesses that take online sales seriously, you cannot hide your process failures behind a big brand. Even Temu can run circles around the Makro online store

Fix this