JP
Jaun P
1 reviews | Active since Apr 2019
16 Apr 2019, 10:17
Awful online services at makro
This has been the absolute worst customer experience I've ever had.
After 3 calls where I was told I would be called back by the end of the business day ( which I am still waiting for). I can't see the use for your customer support, cause all they do is answer your calls and do nothing about queries while being very unprofessional.
My order should have been received on 11 April 2019 so we are now on the 16th. I will never recommend makro to anyone
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Replies (3)0
Replies (3)
Makro's replyOfficial
16 Apr 2019, 11:37 Good DayJohan Thank you for your feedback. We are sorry to hear about the experience you've had with regards to your online order. We take all concerns seriously and can assure you that it will be investigated. I've sent your information to the store and as soon as I have feedback I'll revert back to you. We appreciate your patience in this matter. Kind Regards Hello Peter Team
Makro's reply16 Apr 2019, 11:37
Official
Good DayJohan Thank you for your feedback. We are sorry to hear about the experience you've had with regards to your online order. We take all concerns seriously and can assure you that it will be investigated. I've sent your information to the store and as soon as I have feedback I'll revert back to you. We appreciate your patience in this matter. Kind Regards Hello Peter Team
JP
Jaun P's updateReviewer Update
17 Apr 2019, 12:37Hi the name is Jaun Pierre
I really dont want to struggle further, I just received my order but the problem is that I only received 1 item wich is my second part of my order (only the keyboard). Now I need my orders first part which has not even been sent to the qourier So my question is what happened to this?
JP
Jaun P's update17 Apr 2019, 12:37
Reviewer Update
Hi the name is Jaun Pierre
I really dont want to struggle further, I just received my order but the problem is that I only received 1 item wich is my second part of my order (only the keyboard). Now I need my orders first part which has not even been sent to the qourier So my question is what happened to this?
JP
Jaun P's updateReviewer Update
24 Apr 2019, 19:25Yet another week without completion of delivery even after a hello peter complaint??? Is this the trend of makro service. At this point I'm wondering if there are persons working in the store.
I want this sorted out asap i dont want to take matters futher but i will if i have to
JP
Jaun P's update24 Apr 2019, 19:25
Reviewer Update
Yet another week without completion of delivery even after a hello peter complaint??? Is this the trend of makro service. At this point I'm wondering if there are persons working in the store.
I want this sorted out asap i dont want to take matters futher but i will if i have to