Awful online experience with Makeo

I made an online purchas on Friday evening 26/9/2025 oder OD***. I received a notification with an incorrect address. I duly called Makro online and was told I purchased directly from the supplier. I cannot understand this ridiculous statement. Why on earth is Makro advertising and we are buying from a supplier on their site.. to make me more frustrated a Pretoria address was identified. I have called Makro and emailed them. I received an email that informed me they cannot change my address and my order will be cancelled inless they proceed to deliver my purchase to an incorrect address in Pretoria. I am flabbergasted that this was even suggested. Horrible horrible service and experience. This is a birthday gift for my grandson why on earth will i want it delivered in Pretoria when i live in Jhb it so ridiculous. Is this customer service?