Awful customer service Makro

Logged a return for pots I purchased online with makro, collection of item hadn't been done when I decided to go to Strubens Makro in Roodepoort.

I was told that I had to wait for the courier company to collect when I had already been waiting weeks.

What is the point of a returns department if you cannot help a customer return goods purchased online.

I have been waiting for weeks for collection of pots that have no *****s to hold its handles.

Makro needs to re look at their return policy when it comes to goods purchased online, this whole exclusive item nonsense invonvenices loyal customers.

Eating out of take away boxes cause makro doesn't want to collect their incomplete pots which I cannot use to cook with.