AWFUL CUSTOMER SERVICE - HALF ORDER RECEIVED & NO FEEDBACK WHATSOEVER!

Makro Online order #MAK*** - I ordered 2 x 2-pack standing fans from Makro's marketplace (seller is "Better Shop Pty Ltd") on 7 October 2023. I received, via Courier Guy, 1 of the fan 2-packs. I queried with Courier Guy as to why only 1 pack had arrived, and he just simply shrugged and said/showed me on the packing slip attached to the parcel/order that it stipulated only 1 item and not 2. I have paid for 2 of these 2-packs of fans!! MAKRO took my order, yet when trying to query this, I simply get told that this is a 3rd party marketplace item (the seller being, as mentioned before, "Better Shop Pty Ltd"), with no responsibility being taken by Makro at all - yet MAKRO were very quick to take my money when placing the order!!! I queried this with Makro "Customer Service" (non-existent) the same day (Tuesday 10 October 2023) the half-order was delivered to my home, and was advised that they would get it sorted by the end of the day (the SAME day I queried it). It is now 9 days later and I have yet to hear a squeak out of Makro! Absolutely silent on this issue, no feedback obtained (only the above when rating them on their service of my order, otherwise I would probably not have heard a thing from them), and no resolution to only receiving HALF of my FULLY PAID order (yet I received an e-mail, and note the same on the status of my order on the Makro website, that my "FULL" order had been delivered?!?!?)!! Absolutely DISGUSTING to say the very least! How can anyone call this customer service? This boils down to "theft" (for want of a better word) of a customer's monies!