AN
Ayanda N
1 reviews | Active since Aug 2019
06 Aug 2019, 13:21
Awful customer service from Makro
I ordered a big item online on the 25th July 2019, it is now the 8th August 2019 and I still don't have my order. What's worse is the fact that nobody seems to know what is going on with the order. I called the customer service online as well as the customer service representatives from the actual store and I have been given so many stories and yet still no resolution or the order.
This has been such an awful experience! I would never recommend anyone to purchase from MAKRO.
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Makro's replyOfficial
06 Aug 2019, 16:51Good day Ayanda,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and for your experience with our Online service. We do understand your frustration and are looking into addressing this issue accordingly to prevent this in the future.
Please be advised that we are currently in contact with the store and finance for urgent delivery and as soon as all is confirmed we will be in touch with you.
Again, we do humbly apologize for this inconvenience.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and for your experience with our Online service. We do understand your frustration and are looking into addressing this issue accordingly to prevent this in the future.
Please be advised that we are currently in contact with the store and finance for urgent delivery and as soon as all is confirmed we will be in touch with you.
Again, we do humbly apologize for this inconvenience.
Kind Regards,
Makro Hellopeter Team
Makro's reply06 Aug 2019, 16:51
Official
Good day Ayanda,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and for your experience with our Online service. We do understand your frustration and are looking into addressing this issue accordingly to prevent this in the future.
Please be advised that we are currently in contact with the store and finance for urgent delivery and as soon as all is confirmed we will be in touch with you.
Again, we do humbly apologize for this inconvenience.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and for your experience with our Online service. We do understand your frustration and are looking into addressing this issue accordingly to prevent this in the future.
Please be advised that we are currently in contact with the store and finance for urgent delivery and as soon as all is confirmed we will be in touch with you.
Again, we do humbly apologize for this inconvenience.
Kind Regards,
Makro Hellopeter Team