Awful Customer Service and Theft by Makro Online - Refusal to refund for amount overcharged

I have received such terrible service from Makro Online that I will never purchase from Makro EVER AGAIN! I am owed a refund from Makro Online since the 24th of March 2020. I must have phoned your customer care number 20 times and everytime I get through, I get placed on hold for 30 minutes. I have mainly been dealing with Sifiso Sibiya who has been awful at providing feedback. I contacted your Customer Care number again on Teusday the 28th of April and I left a message for Sifiso Sibiya, I have also sent him 2 emails again to follow up and I have not received a response. I urgently want you to send me the cellphone number of your regional manager of Gauteng as I am sick and tired of your *********** Call Centre staff. I have asked for this details via email and it hasn't been responded to yet. What are you hiding and why are you not sending me the regional managers cellphone number? You charging me for items that have not been delivered constitutes theft, I have followed all the correct procedures in order to obtain my refund and I will now approach my lawyers to take this further. You are steeling from clients and making up excuses of why you cannot refund them. Even Woolworths and PIck and Pay only charges clients for items that they deliver and Pick n Pay makes a refund within a day if needed, but Makro will rather overcharge clients and then dream up excuses of why to never refund the client. You are a bunch of *******! This is my second complaint about the same refund on HelloPeter, it shows you how much value your ******* company places on customer service levels.