Awful and disgusting service I'm receiving

What a bad bad service that I am receiving at Makro as I am writing this emai. 3 items was bought on the 14June, 1 which is an iron was a used one that was delivered and a logging request was done on the 16 June, few days later the Laptop was also reported as being fault but the system was failing to register that. None the less I made a phone call. Items were only collected on the 28July imagine, The iron was then delivered again and later on it was advised that the Laptop will be refund, till today and I don't how many times I have called the Makro customer care and luckily the keep record. And according to their policy a refund is processed between 2 to 5 working days. The last time I made a call was on the 14August and still the Refund is not done and my child is suffering at the College where she is. And this is really disgusting.