Awful

Worst online service ever. Placed my order 18 March, to be delivered 26 March. No delivery. Online it only showes that the order has been confirmed. Nothing further. 3 emails later, not even a simple reply to say they are working on it, NOTHING. 1st call I made, the woman hung up on me. 2nd call, she said it will be escalated, I will receive an email/sms. NOTHING 3rd call, he said he will do his best to assist me in getting my order, as the item comes from a 3rd party. NOT MY PROBLEM WHERE IT COMES FROM. 4th call, someone will contact me in the next 30 min. NOTHING So why do you offer a service you can not deliver!!!! If I cancel my order, it will take 7 - 14 days to refund, but I have to pay when I place my order. So you don't have to assist me because you sit with my money!!!!!!!! Your service level is disgusting!!!!! I will NEVER support Makro again. Sick how you think you can ignore the public who keeps your doors open. SICK AND DISGUSTING