Awaiting Refund from Makro since 2019!!!

Item: Makro
Rating: 1
Author: Gaby S

I purchased a cupboard online Sept/October (2019) for R 2999-00. I was then informed that it was discontinued by the manufacturer last year - I have requested for Marko to refund and have made various phonec-calls to the Makro customer care line but get told that it’s now at the finance department and they will finanlize this asap. The reference number 619144. I have also sent an email to *** - on the 14th September and still no phonecall or email from Makro. When am I going to get my refund???

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Replies (1)

Makro's replyOfficial

22 Sept 2020, 14:30

Good day Gaby,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply22 Sept 2020, 14:30

Official