Awaiting refund from Makro *******

I am writing on behalf of my wife who made a purchase for an iPhone online on 27 September 2023. It seems that they could not deliver the product on time and therefore they decided to cancel the order but no one informed us. After several calls we were told that the order was cancelled but Makro could not indicate which year the refund would take place. Makro has effectively ****** R25199.00 from our account and does not seem that they want to pay the money back even though they have not provided any goods. Following up with their customer care line is totally useless as the agents have no clue what is going on or even bothered to resolve the matter. Most times the phones are not answered and team leaders at the call center are non-existent. The WhatsApp number is also totally ineffective. The last Makro agent agreed that we initiate a case of theft with the police against any Makro branch store manager which would speed things up. We are considering doing this. I would suggest that anyone thinking of purchasing online with Makro should avoid doing so as their service is horrible and non-existent. We look forward to Amazon arriving in the new year where Makro will be killed off. Still awaiting more than a month and a half later for a refund from the Makro *******.