1 reviews | Active since Jul 2022
AWAITING FOR MY REFUND!!!!!!!!!
I ordered 4 items online on the 30/06/2023, one item was smaller than advertised, I decided to return the item, Makro didn't take even 24hours to collect the item however from the 04/07/23 i was told my refund has been processed and will reflect in my bank account with 7 days but I got nothing, called customer care only to find that my refund was pending, they promised to escalate the matter to finance team, PHUMZILE NGWENYA from finance team sent me an email, requesting some documents, I did send those documents and never got a respond, called again today and customer care gave me ref no ***, JABULILE KHUMALO sent me an email requesting the same documents I had already sent, I did send the documents and still no reply, called customer care again and was told that my refund is still pending now I don't know what to do. This is poor service coming from Makro.
Since you guys promised me that you will escalate my case for my refund to the relevant department, i am still waiting for a response from the relevant department, i called again this morning and still was told that my refund is pending approval from the finance team, despite sending several emails to agents from finance team(Phumzile Ngwenya) still there is no reply.
Since you guys promised me that you will escalate my case for my refund to the relevant department, i am still waiting for a response from the relevant department, i called again this morning and still was told that my refund is pending approval from the finance team, despite sending several emails to agents from finance team(Phumzile Ngwenya) still there is no reply.