1 reviews | Active since Dec 2018
Awaiting delivery for more than 2 months
I purchased a washing machine at Makro online on the 11th of March and I still have not received my machine. I have been calling Makro online call Centre since 14th May when all online trading ban was lifted and they have been sending me back and forth with no clear explanation as to what is really delaying my order until Yesterday 02 June; when a consultant I spoke to told me that the reason I have not received it is because it is out of stock and she promised to find out as to when will they have or if there's an alternative, I have not received the email she promised to sent before end of business day.
I don't understand why a big company like Makro would sell customers things that they don't have. I am really angry right now.
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow-up so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow-up so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team