Avoid purchasing from Makro online = terrible experience.

Makro online purchase been in limbo for two months (place order 3 October 2024), and after almost two months still not receiving any updates I have been struggling to cancel this order via email (from 28th of November 2024), their chat service as well via telephone and get my refund. Currently on chat with them for (I think) the sixth time and the experience is terrible, with no reference to use so I can follow up so I start from scratch again.. very very frustrating.

Ironically they completely ruined a friend of mine's 40th birthday as he bought the drinks through them and they messed up order AND delivered partially, not sure who is running their online side of the business but it needs help..

In short, avoid their online channel if at all possible, as the service is non-existent.