M
Mel
1 reviews | Active since May 2025
04 Jun 2025, 13:42
AVOID PURCHASES USING THE MAKRO APP
I ordered and paid for an air fryer. Order was never delivered and was cancelled due to the supplier not being able to supply Makro. I have now been battling for weeks to get my refund. 17 emails and 12 calls later and ZERO progress. Excuses, excuses, system down, submitted for payment (many times) I have been supporting Makro and due many purchases......never ever again.
Helpful (0)
Replies (9)0
Replies (9)
Makro's replyOfficial
06 Jun 2025, 13:36Hi Mel,
Thank you for your review on our Hellopeter platform.
We apologize for the service that you have received from us.
We have reached out to the finance team and requested for feedback with regards to your refund.
Once we have received feedback we will revert to you with feedback.
Should you need any further assistance kindly reply to the email that we have sent to you.
We will work hard to improve our services.
We apologize for the inconvenience caused.
Regards,
Makro Social Media.
Thank you for your review on our Hellopeter platform.
We apologize for the service that you have received from us.
We have reached out to the finance team and requested for feedback with regards to your refund.
Once we have received feedback we will revert to you with feedback.
Should you need any further assistance kindly reply to the email that we have sent to you.
We will work hard to improve our services.
We apologize for the inconvenience caused.
Regards,
Makro Social Media.
Best regards,
Makro's reply06 Jun 2025, 13:36
Official
Hi Mel,
Thank you for your review on our Hellopeter platform.
We apologize for the service that you have received from us.
We have reached out to the finance team and requested for feedback with regards to your refund.
Once we have received feedback we will revert to you with feedback.
Should you need any further assistance kindly reply to the email that we have sent to you.
We will work hard to improve our services.
We apologize for the inconvenience caused.
Regards,
Makro Social Media.
Thank you for your review on our Hellopeter platform.
We apologize for the service that you have received from us.
We have reached out to the finance team and requested for feedback with regards to your refund.
Once we have received feedback we will revert to you with feedback.
Should you need any further assistance kindly reply to the email that we have sent to you.
We will work hard to improve our services.
We apologize for the inconvenience caused.
Regards,
Makro Social Media.
Best regards,
M
Mel's updateReviewer Update
11 Jun 2025, 14:21And yet, still no progress. I sent some more emails, calls and nothing. What is the use of Makro replying but can't even state the reason for not processing the refund. PLEASE AVOID MAKRO ONLINE purchases at all cost. Note all the negative MAKRO comment on Hellopeter.
M
Mel's update11 Jun 2025, 14:21
Reviewer Update
And yet, still no progress. I sent some more emails, calls and nothing. What is the use of Makro replying but can't even state the reason for not processing the refund. PLEASE AVOID MAKRO ONLINE purchases at all cost. Note all the negative MAKRO comment on Hellopeter.
Makro's replyOfficial
12 Jun 2025, 16:04Hi Mel,
Thank you for reaching out to us.
We are awaiting feedback from our finance team with regards to you refund.
We will revert back to you when we have received feedback.
We sincerely apologize for the inconvenience that we have caused you.
Regards,
Makro Social Media Team.
Thank you for reaching out to us.
We are awaiting feedback from our finance team with regards to you refund.
We will revert back to you when we have received feedback.
We sincerely apologize for the inconvenience that we have caused you.
Regards,
Makro Social Media Team.
Best regards,
Makro's reply12 Jun 2025, 16:04
Official
Hi Mel,
Thank you for reaching out to us.
We are awaiting feedback from our finance team with regards to you refund.
We will revert back to you when we have received feedback.
We sincerely apologize for the inconvenience that we have caused you.
Regards,
Makro Social Media Team.
Thank you for reaching out to us.
We are awaiting feedback from our finance team with regards to you refund.
We will revert back to you when we have received feedback.
We sincerely apologize for the inconvenience that we have caused you.
Regards,
Makro Social Media Team.
Best regards,
M
Mel's updateReviewer Update
12 Jun 2025, 16:19Automatic computer reply. Same reply from MAKRO, over and over.
Hi Mel,
Thank you for reaching out to us.
We are awaiting feedback from our finance team with regards to you refund.
We will revert back to you when we have received feedback.
We sincerely apologize for the inconvenience that we have caused you.
Regards,
Makro Social Media Team.
Hi Mel,
Thank you for reaching out to us.
We are awaiting feedback from our finance team with regards to you refund.
We will revert back to you when we have received feedback.
We sincerely apologize for the inconvenience that we have caused you.
Regards,
Makro Social Media Team.
M
Mel's update12 Jun 2025, 16:19
Reviewer Update
Automatic computer reply. Same reply from MAKRO, over and over.
Hi Mel,
Thank you for reaching out to us.
We are awaiting feedback from our finance team with regards to you refund.
We will revert back to you when we have received feedback.
We sincerely apologize for the inconvenience that we have caused you.
Regards,
Makro Social Media Team.
Hi Mel,
Thank you for reaching out to us.
We are awaiting feedback from our finance team with regards to you refund.
We will revert back to you when we have received feedback.
We sincerely apologize for the inconvenience that we have caused you.
Regards,
Makro Social Media Team.
Makro's replyOfficial
13 Jun 2025, 13:42Hi Mel,
We would like to inform you that our team is actively collaborating with the finance team to expedite the resolution of your refund.
Regrettably, we must acknowledge that the process has not progressed as swiftly as anticipated, for which we extend our sincere apologies.
We have sent through the required documentation to our finance team to aid in processing the refund.
Please rest assured that we are committed to resolving your issue and that the refund will be duly credited to your account.
Kind regards,
Makro Social Media Team
Best regards,
Makro's reply13 Jun 2025, 13:42
Official
Hi Mel,
We would like to inform you that our team is actively collaborating with the finance team to expedite the resolution of your refund.
Regrettably, we must acknowledge that the process has not progressed as swiftly as anticipated, for which we extend our sincere apologies.
We have sent through the required documentation to our finance team to aid in processing the refund.
Please rest assured that we are committed to resolving your issue and that the refund will be duly credited to your account.
Kind regards,
Makro Social Media Team
Best regards,
M
Mel's updateReviewer Update
20 Jun 2025, 05:05Nothing, no progress. 60 emails sent and 20 phone calls later. Always some excuse. Total *********** and useless Makro staff. Avoid Makro online shopping or stand a good chance of Makro *****ing your money.
M
Mel's update20 Jun 2025, 05:05
Reviewer Update
Nothing, no progress. 60 emails sent and 20 phone calls later. Always some excuse. Total *********** and useless Makro staff. Avoid Makro online shopping or stand a good chance of Makro *****ing your money.
Makro's replyOfficial
20 Jun 2025, 11:00Hi Mel.
We truly regret any frustration or inconvenience as well as the delay you've encountered with your Makro online experience.
We have sent another follow up & we are awaiting feedback as well.
Kind regards
Hello Peter Team.
We truly regret any frustration or inconvenience as well as the delay you've encountered with your Makro online experience.
We have sent another follow up & we are awaiting feedback as well.
Kind regards
Hello Peter Team.
Best regards,
Makro's reply20 Jun 2025, 11:00
Official
Hi Mel.
We truly regret any frustration or inconvenience as well as the delay you've encountered with your Makro online experience.
We have sent another follow up & we are awaiting feedback as well.
Kind regards
Hello Peter Team.
We truly regret any frustration or inconvenience as well as the delay you've encountered with your Makro online experience.
We have sent another follow up & we are awaiting feedback as well.
Kind regards
Hello Peter Team.
Best regards,
M
Mel's updateReviewer Update
26 Jun 2025, 05:57MAKRO - will never ever do any purchases from them again. Most *********** staff from any of the big retailers. Still haven't refunded me for an order never delivered. Started doing my online purchases from Pick n Pay, what a pleasure. MAKRO MUST FALL
M
Mel's update26 Jun 2025, 05:57
Reviewer Update
MAKRO - will never ever do any purchases from them again. Most *********** staff from any of the big retailers. Still haven't refunded me for an order never delivered. Started doing my online purchases from Pick n Pay, what a pleasure. MAKRO MUST FALL
Makro's replyOfficial
26 Jun 2025, 10:50Hi Mel.
Please be advised , we are waiting as well for feedback from the finance department.
Kind regards
Hello Peter Team.
Please be advised , we are waiting as well for feedback from the finance department.
Kind regards
Hello Peter Team.
Best regards,
Makro's reply26 Jun 2025, 10:50
Official
Hi Mel.
Please be advised , we are waiting as well for feedback from the finance department.
Kind regards
Hello Peter Team.
Please be advised , we are waiting as well for feedback from the finance department.
Kind regards
Hello Peter Team.
Best regards,