Avoid Ordering from Makro – Poor Service and Refund Delays

I want to warn others about my terrible experience with Makro. I placed an order on 17 September 2024 for an Iphone 16 plus and requested a cancellation on 25 November 2024 due to no one providing feedback and the third party apparently having no stock of the item way past the expected delivery date. Despite being promised by an agent that the order was cancelled and an email from Makro themselves on 25th indicating the order will be cancelled, nothing has been done to process my refund and it still reflects as in progress. In fact, on the 4th December, the order has moved to packed. I do not want the IPHONE, I just want my refund which I have expressed numerous time telephonically and on email. This process has been drawn out for almost three months!

Makro’s customer service has been shocking. Repeated follow-ups result in empty promises, but no one takes ownership or provides any feedback. It’s unacceptable to keep customers waiting for refunds while they are apparently escalating the issue!!!

If you’re considering purchasing from Makro, think twice. This experience has been a nightmare, and I wouldn’t want anyone else to go through this level of frustration. I strongly urge Makro to step up, resolve this issue, and treat customers with the respect they deserve.

Makro, refund my money immediately!