MB
Marthinus B

1 reviews | Active since Jul 2019

09 Jul 2019, 10:54

Avoid Makro - Support Competitors

Make use of any other competitor! Makro has terrible systems in place to monitor online sales vs in store sales and as a result they sell items that has already been sold. Their customer service is terrible and slow. If it is on sale at Makro, rather spend the extra cash at any other place, the money saved is not worth the time and effort it takes to have to resolve the issue or ultimately to get a refund. I bought an item on sale, they requested immediate EFT, after a week they call me to tell me they ran out of stock. Ultimately, I just cancelled my order and I have been told the refund will reflect only after 7 days. Terrible experiencing from a terribly run operation. Please, take your money to someone who deserves, needs and wants it.

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Replies (1)
Makro
Makro's reply09 Jul 2019, 12:31
Official
Good day Marthinus,

Thank you for bringing this matter to our attention.

Kindly accept our sincerest apologies for the customer service you have experienced and for the delay in your refund. Please be advised that we have escalated this with our Finance Management for an urgent refund and as soon as feedback is received, we will contact you.

We do humbly apologize for this inconvenience.

Kind Regards,
Makro Hellopeter Team

Best regards,