Avoid Makro online orders

I paid for an online order on 10 Dec 2020 (MAK***). The website clearly indicated (in red) that all online orders placed will be delivered by christmas. I phoned Makro several times to follow up on the delivery. Apart from one occasion when the phone was answered by the delivery section the remaining attempts were terminated by someone putting the phone down without answering. Needless to say the one person who did answer promised to follow up the matter but never returned my call. Out of desperation and because christmas was around the corner I phoned the customer service number only to be assured that the order was on its way and that i needed to be patient. I was also informed that it will arrive before christmas and that they are using an in-house delivery service. The day before christmas I managed to get hold of a person who works in the delivery section who to my surprise indicated that Dawn Wing (a courier company) is supposed to do the delivery. I phoned Dawn Wing and they indicated that they have no record of my delivery. This was confirmed by the employee who phoned me and requested that I drive to to PE (+-100 km) to collect the order myself since something went wrong. I had no other option but to change all my plans to go and stand in a long queue in order to get to the delivery section. I received my order but no answers to my questions. I also phoned customer service in order to lodge a complaint but was informed by the consult that Makro does not have a complaint procedure and that I should contact Hellopeter!!! This is what I am doing now as advised by Makro Customer Care. I can also add that I will never do business with your establishment again... Ps. I have the dates, times and names of the employees I spoke to but I am sure you will not be interested in the details because service delivery is not your strong point.