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Etienne D
1 reviews | Active since May 2011
26 Jun 2020, 15:25
Avoid Makro online
Makro online should be avoided at all costs. Waited 44 days for a few groceries to be delivered. No feedback during that time, just a generic "we'll investigate and get back to you" which never happens. Then, in the day or two before sending my order, they removed all products that have gone up in price since I ordered. No feedback, no apology, no explanation. Makro & other Massmart stores will never see me again. Looking at all the people complaining about slow delivery and waiting for refunds one can't help wondering if they're in need of a loan and that the only way to secure it is interest free from their customers.
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Replies (2)
Makro's replyOfficial
06 Jul 2020, 09:28Good day Etienne,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply06 Jul 2020, 09:28
Official
Good day Etienne,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
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Etienne D's updateReviewer Update
13 Jul 2020, 11:05Well more than 48 hours later and no proper feedback. What a surprise. Sorry for the inconvenience is not a proper response to keeping my grocery budget money for 6 weeks and removing items from my order because the price has gone up since I ordered. Try your bank for interest free loans. Our contract was a buy-and-sell, not a loan contract. The only good news for you is that you have 1 more customer that won't expect service from you in future as I'll never buy from you again, be it online or in-store.
ED
Etienne D's update13 Jul 2020, 11:05
Reviewer Update
Well more than 48 hours later and no proper feedback. What a surprise. Sorry for the inconvenience is not a proper response to keeping my grocery budget money for 6 weeks and removing items from my order because the price has gone up since I ordered. Try your bank for interest free loans. Our contract was a buy-and-sell, not a loan contract. The only good news for you is that you have 1 more customer that won't expect service from you in future as I'll never buy from you again, be it online or in-store.