Avoid Makro online

This is just to make people aware of the shocking service levels of Makro online. I ordered 2 items from Makro online on the 21st June 2021. As per emailed confirmation my order would be delivered in 5 to 7 days. A day later, I was informed that one of the items I ordered they no longer have in stock, and their supplier cannot provide a date when they’d receive more, so they would process a refund for me for this item (this was done come the 28th June). My remaining item was delivered on the 26th June – to my surprise and frustration, I then discover, that instead of my order of a nebuliser, a totally different product, an air humidifier was delivered instead. So, at this point I’m out of pocket over R2k, and as yet have received notification that item no.1 would be refunded, and that item no. 2 – the wrong thing was delivered. I then phoned Makro, and was instructed what was required of me at that point. I then received emails from Makro that they require pictures of the item delivered in its original packaging etc. I sent this through on the 28th June (all the running around required on my side due to Makro’s stuff up!) – at this point, given the time lapse I made it clear that they must collect and refund me (never mind with trying to exchange for the item I actually ordered – who knows what surprise I’d get the next time). Then crickets… I then had to make more follow up calls to try and escalate matters, I was again informed that party x needs to confirm that party y this and that, and receives product etc. and only after that will my refund be processed… the incorrect item is finally collected on the 6th July! On the 8th July, I receive an email stating my order was refunded and processed (I would imagine that this referred to item no.1 as item no. 2, I’m still out of pocket over R1k, for virtually a month now!). On the 9th July, I receive an email stating the item was now delivered back to supplier and I should allow them a few days for the assessment and returns process…I receive another email on the 15th July stating they just wanted to let me know that they will process my refund and I should please allow a few days for the funds to reflect. It’s the 19th July, I’m still waiting…. A simple order over a month ago, and I’m still out of pocket, I received none of what I ordered, and I’ve incurred a delivery charge for their disgusting so-called ‘service’…Still awaiting refund!