Avoid Makro Online

Absolutely shocking customer service from Makro Online. I came across a very good wine deal for a popular wine and made a purchase. Makro was very happy to take my money and assured me that the order would be delivered within 2 business days of my purchase. 5 business days after my purchase (and 3 business days after the original delivery date) I followed up via email on the order. I did not receive a response. I started calling and the call centre told me that they need to get ahold of Makro Montague Gardens, who conveniently never answered their phones. After my 4th follow up call (9 days after the original delivery date), I told the lady that I was happy to wait on the line until they answered. Suddenly a response was received that Makro Montague Gardens needs to check their stock and then they will give me a call to arrange for delivery. I never received the promised call. I subsequently received a push notification to say that my order was canceled and I can expect a refund within 2 - 10 business days because Makro does not have stock of my item.

The frustrating thing is that not only did I waste nearly 2 weeks of time following up on this order, the wine that they do not have stock of is still on special (albeit at a higher price) on their website! In fact it is being promoted as a special by Makro.

Absolutely pathetic in my view. If I am able to pay for an item at the price you listed then you need to adhere to that price. It is appalling customer service to cancel an order and say that there is no stock for an item you are promoting just because the price has changed.

Use my frustration as a warning, do not buy from Makro Online.

I am still waiting for the promised call.