LB
Linda B
1 reviews | Active since Oct 2020
08 Mar 2022, 19:48
Avoid Makro Online at all costs
Never buy anything from Makro online/ I may have rated them with one star here, but I most certainly wouldnt have put anything if I'd had the option. I received a faulty product and it took four weeks, untold number of phone calls, endless chaos and total frustration to resolve. Fortunately in the end the supplier resolved the problem personally with no help from Makro themselves. You're continually redirected to their online call centre, speak to a different person every time, getting different excuses with no one taking ownership of the problem. It's merely a matter of forwarding your complaint to another department and no one actually doing anything. Save yourself a lot of hassle and buy elsewhere.
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Replies (1)Makro's replyOfficial
09 Mar 2022, 09:41Hi there Linda B,
We are sorry to read that this was your experience. We value your feedback and would appreciate the opportunity to turn this around. We would love the opportunity to contact you and hopefully, turn this around. Please send your details to us on *** so that our customer care team can be in touch.
We hope to hear from you soon.
Warm regards,
Makro
Makro's reply09 Mar 2022, 09:41
Official
Hi there Linda B,
We are sorry to read that this was your experience. We value your feedback and would appreciate the opportunity to turn this around. We would love the opportunity to contact you and hopefully, turn this around. Please send your details to us on *** so that our customer care team can be in touch.
We hope to hear from you soon.
Warm regards,
Makro
