HM
Herman M

1 reviews | Active since Apr 2019

04 Dec 2019, 16:32

Avoid Makro Online at all cost

I tried to shop at Makro Online. I was able to transact until I tried to go to the check-out. It gave me a message about the delivery and wouldn't allow me to complete the payment. I tried a different browser with the same outcome. I contacted Makro online and phoned their call centre logging the problem. They couldn't explain what was wrong but promised to come back to me. Almost a week after I tried to initially make the purchase, I had to phone again to enquire what was wrong. Finally, somebody went to the trouble to find out only to tell me that the item was no longer available. At no point did the website reflect that so there was no way of telling that. I will not easily use their online shopping and their call centre is pathetic except for the last consultant.

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Replies (2)
Makro
Makro's reply05 Dec 2019, 12:30
Official
Good day Herman,

Thank you for your review, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we have liaised liaising with senior web Developers regarding the above complaint for future preventative measures.

Once again we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hello Peter Team 
Makro
Makro's reply05 Dec 2019, 13:36
Official
Good day Herman,

Thank you for bringing this matter to our attention,

We sincerely apologize for the experience, however, it seems that we had a few technical glitches