MS
Marcel S
1 reviews | Active since Jun 2020
01 Jun 2020, 10:44
Avoid Makro online
Ordered a Playstation Pro, 2 weeks later after I did all the calling I find out that it is only available in store and the message is that I have to wait 2-7 days for a refund. WIll never use Makro online again.
Helpful (0)
Replies (3)0
Replies (3)
Makro's replyOfficial
01 Jun 2020, 13:58Good day Marcel,
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow-up so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards,
Makro Hellopeter Team
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow-up so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards,
Makro Hellopeter Team
Makro's reply01 Jun 2020, 13:58
Official
Good day Marcel,
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow-up so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards,
Makro Hellopeter Team
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow-up so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards,
Makro Hellopeter Team
MS
Marcel S's updateReviewer Update
01 Jun 2020, 16:00Thank you
MS
Marcel S's update01 Jun 2020, 16:00
Reviewer Update
Thank you
MS
Marcel S's updateReviewer Update
05 Jun 2020, 08:14Hi is, there any update on this order? I still have received no further communication from Makro, even after I cancelled the order days later still nothing, no communication, if you call you just get told the store needs to cancel, this is really the worst online service I have ever experienced.
MS
Marcel S's update05 Jun 2020, 08:14
Reviewer Update
Hi is, there any update on this order? I still have received no further communication from Makro, even after I cancelled the order days later still nothing, no communication, if you call you just get told the store needs to cancel, this is really the worst online service I have ever experienced.