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JN
Jaco N

1 reviews | Active since Jul 2020

08 Jul 2020, 09:51

Avoid Makro on-line at any cost

Avoid doing business with Makro Online. We've ordered and paid for a tumble dryer in May already. Still no delivery or refund. Use other online stores like Takealot or other trustworthy suppliers.

With the challenging time we are facing with constrained budgets, I find it unacceptable that they take your money for something you need and never deliver or provide a timely refund. You then have to spend more money to purchase the same device from someone else, hoping that you will get your money back.

0
Replies (2)
Makro
Makro's reply08 Jul 2020, 14:24
Official
Good day Jaco,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 

Once again, we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team 
JN
Jaco N's update13 Jul 2020, 15:15
Reviewer Update
Still no refund or any feedback. I've handed the case over to the Consumer Goods & Service Ombud.