Avoid Makro like the plague. Worst user experience ever.

Don't buy from Makro! Worst online experience often. I usually buy from Takealot, and never have any issues, but recently found a special on Makro and decided to purchase a laptop.

Firstly, the order screen shows duplicated items, one showing "Order Placed" and another showing "Order Not Placed".

Secondly, on the success order, when I look at the address. There's some random Gauteng address I never entered. The weird thing is, I captured my address correctly prior to submitting the order, under my profile, it even shows the correct address, but the actual order is showing a random address.

Thirdly, they sent me an SMS with a link that supposedly allows editing the order details. I click the link, and it's an error page. There's nowhere for me to even change the address.

I tried to download the mobile app, cannot sign in because I used the website and Google login, but in the app, there's no Google login, so not possible for me to log in.

I WhatsApp'd their support number, it asks 101 questions and wastes my time, only to say "Our office is currently closed...."

I called the call centre, the guy was friendly and helpful, but he could not change the order's address. He's got to escalate it to some other team.

All in all, this is the worst experience ever for an online process that should be quick and easy. How can such a big company have such a poor online experience? Had I known this was gonna be a problem, I would have just paid the R1000 extra and used Takealot.

Let's hope the item is delivered on time and is of quality.