1 reviews | Active since Oct 2017
AVOID MAKRO LIKE THE PLAGUE
I purchased a stove and LED screen online 3 weeks ago. The stove (gas/electric) cannot be used because the electric oven trip the house and the gas plates are faulty. The registered technician installed the appliance advised us to swap the stove out rather than get it repaired because its brand new.
The screen has never been delivered despite emails assuring me it has.
Daily phonecalls and emails to Makro online support, customer care, head office have generated dozens of "ref numbers" and promises to "follow up" without ever actually following up. Nobody at Makro seems to care a jot about our problem and distress at losing R10,000
Late yesterday I got so excited and was nearly in tears when a manager from Makro actually phoned me. He sounded most upset at our predicament and promised to sort it all out.
Since then : Nothing. Just more boring, stressful, useless calls today to the same old ***, and another R100 of airtime wasted.
We are now planning to lay charges of theft with the police. Meanwhile we have no functional cooker, and no LED screen, and are R10,000 poorer.
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Best regards,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Best regards,
And Ive been assured that a brand new stove will be delivered and installed free of charge shortly.
I have been overwhelmed by the genuine concern expressed by you all and serious intention to rectify the situation. My confidence in Makro has returned. I wish you all the best with your endeavors to establish an efficient online shopping and delivery service.
And Ive been assured that a brand new stove will be delivered and installed free of charge shortly.
I have been overwhelmed by the genuine concern expressed by you all and serious intention to rectify the situation. My confidence in Makro has returned. I wish you all the best with your endeavors to establish an efficient online shopping and delivery service.