Avoid Makro

Otsiele You reply makes very little sense. Its not stock "that I was looking for". Its stock that I phoned and confirmed. I went to the Centurion branch and, after it was out of stock there, I phoned the call centre to enquire if Woodmead has stock. I was placed on hold while the availability was checked. The availability was confirmed. I consequently drove from the Centurion branch to the Woodmead branch where I was not only met with the lie about availability, but also the fact that I would be offered a similar product at cost price. After a member of staff did a search on the computer i was offered a R600 discount on the retail price of R10,000.00 (totalling R9,400.00). I REFUSE to believe that cost price would be 6% less than retail price. The product that I originally wanted was under R8,000.00 You say that you will follow up with the relevant parties at the store? You dont even know which department or product I am referring to. Otsiele, it seems as though I am, once again, being told something which is not entirely true. Your reply seems extremely automatic. Is it even worth raising my concerns here, or do I need to escalate this elsewhere? I am looking forward to your reply.

My mobile number is ***. I might not answer as I have quite a busy day, but I will do my best.

Should I still expect a call?

Good day Do you send messages like "Hi,please provide me with your contact details so that we can discuss this matter" privately in an attempt to trick the public into believing that you actually did something about my concerns without them knowing whats actually going on? I take it that this is, in fact, not an appropriate forum to raise my concerns regarding the ridiculous service which I received. I shall escalate this matter along with the dissatisfying, hard to believe responses which I received here, to somewhere or someone which might be able to do something about it. I will not visit a Makro again, I will make my best effort to convince people to go to other retailers. I will make sure that if I hear of someone thinking of buying something from Makro to assist them in buying from another retailer - as I have now done - at a lower price that Makro's discounted offering after messing me around. Harvard business review has said that acquiring a new customer is anywhere from 5 to 25 times more expensive than retaining an existing one. I was going to be a new customer, however you lost me before I could spend any money. I will make sure that people hear of the way I was treated, and is still being treated, how I was ******* into believing on various occasions that I might matter as a customer and my overwhelming disbelief which has been cemented in Makro.