AVOID MAKING USE OF MAKRO HANDHELD PAYPOINT DEVICES

Do not make use of the handheld paypoints at Makro. We bought two fans at Makro Wonderboom three days ago. The items barcodes were scanned with the handheld paypoint device for prices but somehow the operator was still able to enter an incorrect total price. The operator then attempted to reverse the transaction and informed us that it was reversed and wanted to re-scan the items. We refused this because the incorrect amount already reflected in our bank account as an uncleared transaction. Even the store manager tried to convince us that our bank would automatically reverse the transaction because it was reversed by them. We still refused the items to be re-scanned and we were not allowed to take the items with us and had to leave Makro Wonderboom store without the items. TODAY THE TRANSACTION WAS CLEARED BY OUR BANK. We purchased items at Makro Wonderboom but are not in possesion of these items. Imagine we allowed a second scanning!! Does Makro really care about their customers? We legally purchased items at Makro but after payment were refused by Makro to take the items with us.