Avoid Hisense dishwashers at Makro

Please be cautious when buying a Hisense dishwasher due to the events that took place.

1. Bought a brand new Hisense dishwasher from Makro at the end of Dec 2021, installed it and immediately the machine did not work due to an E2 error that showed. Reading the manual, it stated that there is a water inlet/outlet issue. 2. Thinking that the issue was on my side I opted to rather call Makro to get the Hisense technician to come have a look. 3. About a week later the technician arrived and just reset the machine and tested it. The machine was working. 4. About 2 weeks later the error showed up again (the previous E2 error). Meaning that the issue was not fixed. 5. I called Makro again and they arranged for the technician to come out again. Technician discovered that a part within the machine was not working and it has to be replaced. Meaning that the machine bought was broken from the very start but I could no longer return it due to the time that already passed. 6. Phoned Makro explaining that the machine was technically broken from the start and can I please get it replaced as this might just be the start of long string of issues. 7. Makro told me they can't authorise it as Hisense needs to tell them the machine needs to be replaced even thought there is proof that the machine was broken from the start. 8. Eventually the technician came and installed the new part, it was during load shedding so he could not test it. Tested it when he left and received an E5 error and according to the manual it means that there is a water leakage. This is now the second error occurring on a technically brand new machine that has not been in fully working order since the end of December 2021. 9. I call the technician personally as by this time I have his personal number and he will come take a look as soon as he can. 10. Call Makro again to state the issue. As how many times does the technician need to come out to fix this machine that hasn't been in working order since I bought it. 11. They told me they will raise it with customer service and they'll get in touch, as they person speaking could not help me. 11. A week later I receive a SMS stating that a service has been booked on my machine without consulting me or phoning me about the complaint that I raised with Makro and not Hisense. 12. Eventually the technician comes out again and realises the part used is not the correct one and he needs to order another part which will take another week.

The complaint that I'm raising is the fact the machine was clearly broken form the start, Makro is refusing to replace it due to Hisense having to authorise it first but why would they authorise it as every time there is a call out, money can be made rather than just replacing the new machine that has not been working since I bought it.

This has lead to a vicious cycle, that goes, machine breaks, call Makro, Makro sends out repair guy, fixes initial issue, another issue occurs and machine breaks, I call Makro, Makro sends out repair guy, etc.

This can easily be fixed by replacing the clearly broken/dud of a machine that I bought that is now just an expensive brick sitting in my kitchen.