Attitude and service

I went to Makro Wonderboom on the 30th of November to make a quatation for the food and alcohol and I asked if it will possible for me to get one invoice and I was told that yes is going to be one invoive .On the 11th I went again to give them proof of payment and let them know that I'll be collecting my Goods on the 14th/12/2023 . A shock of my life when I get there the ladies at the accounts told me to go down to the store to collect our things and when I get there a shock of my life was told a different story now is 2 invoices or they will refund me .Anna &Hennie the managers couldn't even apologize or find a solution to my problem as I was given a wrong information by their staff member even Anna herself agreed that will get one invoice but on the later stage she changed her story.Hennie the branch manager didn't even bother to find the solution to my problem instead they were telling us about the refund that will take more than 24hrs as these a holiday in between.Makro Wonderboom is a ***a branch they don't care about the customers is all about themselves.