1 reviews | Active since Dec 2016
Atrocious Service from LG
<p>I Purcahsed a brand new 55" curved Smart ultrahdtv from Makro Alberton on the 29th September 2016. less than 2 months later the TV broke. I contacted Makro and later LG direct because of the warranty on the TV. They logged a call and a technician from Itech came to my place on Friday 2nd December 2016 . After checking the TV his diagnosis was that the main board on the TV is gone. He then told me that they were going to order parts and by Monday the 5th December 2016 i have have it sorted. I received a call from the technician advising me that they cannot source the part and that someone from LG was going to give me a call. A lady by the name of Patricia called me confirming that the TV cannot be fixed and that they are going to issue me with a Makro voucher. When i asked what the value of thye voucher was he quoted the sale price i acquired the TV at. I was NOT happy and asked her to check with the store on pricing because i will NOT pay in any price difference. That is when she said that she was going to speak to her Manager. I called her everyday since because she promised to call me and NEVER does. Today i am being told that all of a sudden they have a part.on for more than three weeks now and i was promised a replacement. I was then told that the model i purchased have been discontinued. I refused to the repair because i fear that if this TV breakdown again what then? This matter has been going for MORE THAN 3 WEEKS and i am sorry but i will NOT be messed around due to the worst service from a reputable i ever experienced. I will NOT wish anybody to deal with LG when experiencing problems with their product. They are uncaring, arrogant and abnoxious when it comes to customer service. Just today, i have had to make 3 calls to them, once i held on for 5 minutes and twice they did not answer the phone forcing me to go an laternative route..............</p>
Thank you for contacting us regarding the TV you purchased. We appreciate the time taken by you to report your dissatisfaction with our product.
We thank you for bringing this matter to our attention and it is through consumer advice such as yours that we are able to monitor our products and maintain our high quality standards. We take reports such as yours seriously.
I believe the TV was fixed.
We once more appreciate the trouble you went through to bring this matter to our attention as it enables us to take the necessary remedial action where required in order to enhance our offering to you.
Regards
Mmule Moropa
Please continue to give us feedback on service received in any of our Stores.
Thank you for contacting us regarding the TV you purchased. We appreciate the time taken by you to report your dissatisfaction with our product.
We thank you for bringing this matter to our attention and it is through consumer advice such as yours that we are able to monitor our products and maintain our high quality standards. We take reports such as yours seriously.
I believe the TV was fixed.
We once more appreciate the trouble you went through to bring this matter to our attention as it enables us to take the necessary remedial action where required in order to enhance our offering to you.
Regards
Mmule Moropa
Please continue to give us feedback on service received in any of our Stores.
