Atrocious service

Good day

I bought a stove at Makro at Arbour Crossing Amanzimtoti on Sunday 16 December and received appalling service from your salesman Bongani Msomi over and above being given a 500mm Defy 4 plate stove where as your price board was written 600mm Defy 4 plate stove.

I arrived at your appliances department where Bongani was called to assist us. I asked him for the stove and he said he was going to check stock. We were left for about 10 minutes. He then came back and said the stove was placed high so we had to wait for the forklift machine to retrieve it. I asked how long that would take and he assured 5-10 minutes. I then asked if the store has a place to sit while we wait as we were with an active 2 year old and he pointed in the direction of what we later learnt was the office chairs on sale department. We sat there for a while and when Bongani finally resurfaced, he got eye contact with my sister then left the stove in the middle of nowhere without handing it over to us (please see your surveillance around ±11:30) when this took place . We initially thought he was going to fetch something for us until my sister went looking for him and found him servicing other customers and told her he was done and there was nothing else. I was very disturbed by this as I still had a question regarding the stove which I had to ask at the counter as the person I was dealing with was no longer dealing with us. I am not sure if this is in line with your values as Makro, but I was gobsmacked! It was one thing waiting without understanding as to what was going on BUT to have Bongani leave the stove in the middle of nowhere and not bring it to us is BEYOND my understanding. I’m not sure if it is a means of undermining your customers or what but I was disgusted at such awful customer service- WORSE when that is how you make your income.

Over and above that your price board (see attached) was written 600mm stove whereas the actual stove is 500mm. Please explain why is that? Are we being deceived/trapped to buy something less thinking it is more? I do not understand your intentions. I had come from Game store in Galleria because they did not have stock on hand and came to Makro only to receive such atrocious service and deceit.

I am utterly disappointed and disgusted.