Atrocious online service

As a disabled person, I rely largely on online shopping for large orders. So I thought it safe to do stationery shopping for my two eldest through Makro online.

After more than two weeks, an my having to make calls and send repeated emails, I finally discovered that some of the items that I had ordered that had been classified as in-stock on the website, were out of stock.

Instead of contacting me and making substitutions or refunding me for the items, Makro left me hanging. As a result I my children have had no stationery for the first two weeks of school.

Not good enough.