Atrocious customer service at Makro Alberton

In my life I have never been disrespected by an individual the way I was disrespected by Tshepiso at Makro Alberton. The worst customer experience I have gotten in my entire life and for someone to work around with so much pride and 0 regard for customers while at work is sickening.

We were in the express que to pay for my items alongside my sister, we used one trolley however we were going to pay separately. Tshepiso then came to us after standing in the que for a while telling us to get out and go join the other que and I tried explaining that no we are sharing a trolley and the items in here are 10 or less each as some of them were noodles special which 5 for R100, so that's why they may look like many items. When I see this guy lost his mind and forgot where he is was and who he was speaking too as he undermined me and behaved like makro belongs to him and went as far as saying we will not pay at the till. That's when we then told him that if we do not pay then no one will pay as this isn't a favour and we are bringing business to makro.

I even told him directly that I wanted to speak to his manager and he told me that he isn't getting any manager for me and I said I will handle him accordingly then by writing to the head office and he said I can go ahead and he doesn't care and proudly gave me his name. A few minutes later a woman came and said that she is the manager and to be honest I didn't believe her so I said I wont discuss anything with her and I will take it up with the head office and I wrote an email which hasn't been responded too even now.

Tshepiso disrespected me, my sister and my children that were with us and for him to behave and act like that while at work is atrocious. If that is what makro has at the forefront of their customer care then I am very concerned. The were people before and after us with more than 10 items but they were not addressed yet he kept making a big deal about us. Makro has lost a customer with me and I am sure there are other shops who will be more than happy to have my business. You can thank Tshepiso for that.