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PB
Pieter B

1 reviews | Active since Jan 2016

05 Jun 2020, 14:16

Atrocious customer service and ***** (aka Makro)

If I could give zero stars, I would. My original order was done on 3 May 2020. Delivery was scheduled for mid May. I didn't get the item on the scheduled day and only after I called them, I was told it's out of stock and the supplier must confirm stock. I immediately cancelled the order. I got a notification on 28 May that the refund has been processed and will reflect within 7 working days in my account. That was today, of course the money does not reflect. You can try to call or e-mail them, no one answers anyway. Where's my money that you had for more than a month?!!

0
Replies (3)
Makro
Makro's reply06 Jun 2020, 17:00
Official
Good day Peiter,
 
 Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
 
 We take all our customer requests seriously and assure you that this matter will be our priority.
 
 Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 72 working hours.
 
 Once again, we do apologize for the inconvenience caused throughout your journey with us. 
 
 Hope you find the above in order. 
 
 Have a wonderful day. 
 
 Kind regards
 Makro Hellopeter Team 

PB
Pieter B's update18 Jun 2020, 05:49
Reviewer Update
No surprise that I haven't received my refund. I was now promised twice that my refund was done but obviously someone is lying. I wonder if opening a ******** case at the police is necessary.
PB
Pieter B's update22 Jun 2020, 17:34
Reviewer Update
Still don't have my money. Makro doesn't even reply to any of my emails anymore.