Atrocious Behavior, Samsung.

I called the store and unfortunately the line was picked up by a lady called nelly.<br> My Samsung Fridge which is still under warranty is making a horrible noise again. This is the 2nd time I am calling about this and the 1st time I was assisted beautifully by a gentlemen and he logged a request with Samsung. Can't say much about Samsung since they never got back to me with any feedback after inspecting my fridge. Today I decided to call the store again to let them know that the item is still doing the same thing. So called nelly refused to help me. Told me things that are done telephonically can't be trusted. Refused to take any of my details to check on their system because it's *****. Where does she live... under a rock maybe. Gosh let's just say at the end of the call I was left out in the cold. <br> Totally disappointed.<br>