Atrocious and Appalling Service from Makro Centurion and Defy

So I purchased a Defy hob stove from Makro Centurion 3 weeks ago and upon installation the stove could not switch on and kept on giving an error 42 message. Tried to return the stove to Makro and they wouldn’t take it back even though it had not been used and I paid a full purchase price for it! They logged a call with Defy and they said a Defy technician would contact us and left it at that. Days passed and Defy never got back to me, I was then left to call Defy myself with back and forth for a full week with Defy stating they could not track where the technician allocated to was . After calls to them they then claimed they have a 3 work day turnaround time for the technician to call me and find out what the issue is. A technician eventually phoned after a week and asked what the issue is, fortunately I had captured a video of the error and sent it to him. He diagnosed the problem as a power board failure. Themba the technician said he needed to collect the part for the stove from Midrand and come and install it on the stove that I purchased supposedly New but what’s surprising is it needs fixing and Makro refuses to give me a new stove! A further 4 days later I still need to make follow ups with the technician (even though he had said the part is in stock) and he still hasn’t come to fix the stove. The experience and service has been appalling and atrocious to say the least. I will never recommend anyone to buy a Defy appliance or purchase it from Makro Centurion!!!