At this point you'd think they'd have the basics right.

Ordering from Makro is fine if it's in their store. If it's a 3rd party it falls apart. My order was split and the stuff they had in store was delivered no problem. 3rd party. Not so much.

I get the message yesterday that it's been packed. Happy days. Cut to this morning when I get a call from Ster Kinekor asking why 2 guys from DSV are there to collect for me. Of course I have no idea so after some digging they're there from Masstores. So I ask the guys what's up and they're told they were given that address to collect my order. Obviously none of us know what's going on, so we hang up. 10 minutes later, another call from some other company. Same guys, but the company neither knows who they're there to see nor do they supply what I ordered.

So, of course, I email Makro to find out why I'm dealing with their business. I mean I ordered from them and then I get the order. That's where my part of the transaction starts and ends. I get an email back saying I'll get a response from a feedback team. 8 hours left I have neither heard from any feedback team nor had any clarity on my delivery. I've emailed them twice since and it's radio silence.

If you're trying to compete with other online retailers, you're going to have to do better than this. This is amateur hour.